Frequently Asked Questions (FAQ)
1. What age group are your products suitable for?
Our products cater to a wide range of age groups, from newborns to young children. Each product listing specifies the recommended age range to help you find the perfect fit for your little star.
2. How can I place an order?
Placing an order is simple! Just browse our website, select the items you love, and add them to your shopping cart. Once you're ready, proceed to checkout, where you can review your order and make the payment securely. If you need any assistance, our customer support team is here to guide you through the process.
3. What payment methods do you accept?
We accept various payment methods,Majorly we accept Cash On Delivery orders & major credit cards (Visa, MasterCard, American Express), Debit Cards, Paytm, Google pay & alot more to ensure a smooth and secure transaction.
4. Do you offer international shipping?
Yes, we offer international shipping to most countries. For that you need to contact our whatsapp support & tell us the product you want & to where you want the product than we will tell you the estimated shipping costs and delivery times & the you can proceed with your order.
5. How much does shipping cost?
We provide 100% Free Shipping (All Over India).
For international orders charges may be applied as per location.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please review our Return Policy for detailed instructions on how to initiate a return or exchange. We accept returns within 15 days of delivery, provided the items are in their original condition and packaging.
7. Are your products safe for children?
Absolutely! We take safety very seriously, and all our products go through rigorous testing to meet safety standards. We work with trusted suppliers who share our commitment to child safety, ensuring that each item is free from harmful substances and potential hazards.
8. Can I track my order?
Yes, you can! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery time of your package.
9. How can I contact your customer support team?
Our friendly customer support team is here to assist you. You can reach out to us via email at support@starkidsstore.com or call us at +91 8815689263 during our business hours, Monday to Friday, 9:00 AM to 6:00 PM (EST). We strive to respond to all inquiries promptly.
If you have any other questions or need further assistance, don't hesitate to get in touch. We are here to make your shopping experience at Star Kids Store as enchanting as possible!
With love and stardust, The Star Kids Store Team
